AI-Powered Email Management and Correspondence Automation System

The project is co-financed by The National Centre for Research and Development under the strategic program of scientific research and development work “Advanced information, telecommunications and mechatronic technologies” - INFOSTRATEG.

The aim of the submitted project is to develop an intelligent correspondence dispatcher (IDK) for the public and business sectors in Polish. The subject of the research and development work will be software intended for use in public and business areas. The intelligent correspondent system will be based on advanced artificial intelligence solutions, including neural networks. The characteristics that will determine the innovativeness and competitive advantage on the market of the developed system will be the integration with e-mail boxes, the EPUAP system and the EDZ RP system.

Date of signing the contract: 12.04.2023

Project value: 3 282 554.69 PLN

National funds: 2 065 432.97 PLN

Automated email handling with artificial intelligence. Help your company and public institution efficiently manage thousands of customer emails daily with intelligent categorization, sentiment analysis, and automated responses.

Our beta desktop preview

Up to 80% reduction in email response time with AI automation

Complete automation: intelligent categorization, sentiment analysis, and smart email routing

Improved customer satisfaction through faster and more accurate query handling

What is Typly Mail? - Modern Email Automation Software

"Typly Mail" is an innovative AI-powered server software that seamlessly integrates with existing email management systems: email servers (Gmail, Outlook, Exchange), ticketing systems (Jira, Zendesk, ServiceNow), and corporate communication platforms. The system continuously monitors incoming messages to designated mailboxes (e.g., [email protected], [email protected]) and automatically analyzes and processes correspondence:

type of case (taxes, decisions, general inquires, complaints and other various cases crafted to specific business ot public institution)
tone (so-called positive/negative/neutral sentiment)
continuation of correspondence (whether it's a contiunation or a reply to a message)

Why Choose Typly Mail?

Traditional email management solutions (ticketing systems, CRM platforms) lack advanced artificial intelligence capabilities and require significant human resources and time for manual categorization and analysis of each message. This increases operational costs, extends response times, and leads to customer dissatisfaction.

Typly Mail leverages cutting-edge Natural Language Processing (NLP) and GPT-class language models to deliver high-quality automatic summaries, intelligent categorization, and contextual responses. Our AI technology accelerates email handling by up to 80% and frees employees from repetitive, time-consuming administrative tasks, reducing operational costs significantly.